FAQ

1How do I get started or place an order with Ybo?
There are two options for you to choose from: 1. Send an email to info@ybotech.com and a representative will contact you via e-mail shortly 2. Directly contact Ybo via telephone 86-551-522 6210/522 6016 or fax. 86-551-522 6015.
2Can I place an order online?
To ensure order accuracy, Ybo does not offer this option. Because all orders will be manufactured to your specifications, we like to finalize all orders by e-mail or telephone/fax.
3What is normal production time of orders?
Normally production of the product is anywhere from two week to one month depending on the quantity ordered. If you are sourcing a product, our representative will give you specific information regarding the lead time. If you need a rush order, contact our representatives to discuss your specific needs.
4How can I get samples promptly?
You can contact our representative via email, fax, or phone to specify the sample you need and provide your courier (as UPS, FedEx, DHL,TNT etc) account No. and we'll send samples through your courier by freight collect. For oversea customers, sample value under USD15.00 normally free of charge. As a courtesy, Your express airmail charges and samples charges can refund from 1st order.
5What's the Minimum Order Quantity (MOQ) and Minimum Order Amount (MOA)
Usually, the MOQ will depend on the specific products, but the MOA is USD3000.00 for less than 3 items per order.
6Can I print or customize (OEM) the packing of the product?
Yes, you can customize your logo print on the box or bag, or make a label which print your logo stick on box, inside contents is our Ybomedical™ logo, but please specify your requirement to our representative, according to your order product and quantity, we may charge you some printing fee.
7How can I get C&F or CIF price?
Normally our quotation is based on FOB Shanghai price. Please inform your destination seaport and estimated quantity, our representative will quote you the C&F or CIF price accordingly. If you feel our freight is higher than your expectation, you can recommend your shipping company to us. Our principal is look for a good reputation shipping company, which offers competitive freight, and can delivery your cargo prompt.
8What's the payment term?
30% deposit by T/T in advance to confirm the order, balance paid before shipment or balance pay by L/C at sight. But please be noted that we can accept the LC payment what the total amount over 30,000.0 USD only.
9How can I trust the quality of the merchandise?
Ybo employs a strong quality-control team who inspects each order before shipment.